You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My files are lost and can't be restored
登入後發現有檔案顯示我被盜用賬號，要聯絡某電子郵件，但我聯絡後也沒有回應，裡面的檔案資料夾全部遺失，也沒有在回收垃圾桶，然而也沒有備份..請問該如何解決？ 求解答謝謝
Jay
Dropbox Staff
Dropbox StaffHi Wanguo, thanks for bringing this to our attention.
Just for clarification, are there no files in the events page or deleted files page?
This will help me to assist further.
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@Wanguo 您好，感謝您讓我們注意到這一點。
只是為了澄清一下，事件頁面或已刪除文件頁面中沒有文件嗎？
這將幫助我進一步提供幫助。
是
全部都是空的
- Jay
Thanks for the info, please could you contact the support team directly using this link in order for them to assist further on this matter.
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感謝您提供信息，請您使用此鏈接直接聯繫支援團隊，以便他們就此事提供進一步幫助。
謝謝，我先聯絡支援團隊看看
順帶一提，請問您團隊這邊會告知All data from your dropbox has been stolen. Please contact [removed per Community Guidelines] to get all your data back. 嗎?- Nancy
嘿@萬國！我在我們的系統中找到了您的支援票，並為您給我們的團隊留下了內部說明。
請檢查他們最新的電子郵件並盡可能回覆。他們可以透過這種方式進一步提供幫助。
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Hey Wanguo! I’ve found your support ticket in our system and also left an internal note to our team for you.
Please check their latest email and reply back to it, when possible. They can further help this way.
