You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Wanguo
3 months agoExplorer | Level 3
My files are lost and can't be restored
登入後發現有檔案顯示我被盜用賬號,要聯絡某電子郵件,但我聯絡後也沒有回應,裡面的檔案資料夾全部遺失,也沒有在回收垃圾桶,然而也沒有備份..請問該如何解決? 求解答謝謝
Jay
3 months agoDropbox Staff
Hi Wanguo, thanks for bringing this to our attention.
Just for clarification, are there no files in the events page or deleted files page?
This will help me to assist further.
---
@Wanguo 您好,感謝您讓我們注意到這一點。
只是為了澄清一下,事件頁面或已刪除文件頁面中沒有文件嗎?
這將幫助我進一步提供幫助。
- Wanguo3 months agoExplorer | Level 3
是
全部都是空的- Jay3 months agoDropbox Staff
Thanks for the info, please could you contact the support team directly using this link in order for them to assist further on this matter.
---
感謝您提供信息,請您使用此鏈接直接聯繫支援團隊,以便他們就此事提供進一步幫助。
- Wanguo3 months agoExplorer | Level 3
謝謝,我先聯絡支援團隊看看
順帶一提,請問您團隊這邊會告知All data from your dropbox has been stolen. Please contact [removed per Community Guidelines] to get all your data back. 嗎?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!