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Forum Discussion
My desktop app is stuck at syncing 10 files. What can I do?
Dropbox icon keeps showing: Syncing 10 files !!!, it started when I was trying to delete protected files in a shared folder, I managed to delete all the files, except one, it was stuck in the deleted...
Hey MazenArafeh, thanks for reaching out to us on the Dropbox Community.
At first, have you tried rebooting your computer?
If you have and it doesn't do the trick, could you try the following steps in the exact order listed?
- Click on the Dropbox icon in your system tray.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the 'Alt+H' keys.
- Click on the Fix Hardlinks button.
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If the above steps don’t resolve your issue, repeat steps 1-6, but at step 7, click on the Fix Permissions button, instead.
Let me know how it goes, cheers!
Lusil
Dropbox Staff
Dropbox StaffHey MazenArafeh, thanks for reaching out to us on the Dropbox Community.
At first, have you tried rebooting your computer?
If you have and it doesn't do the trick, could you try the following steps in the exact order listed?
- Click on the Dropbox icon in your system tray.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the 'Alt+H' keys.
- Click on the Fix Hardlinks button.
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If the above steps don’t resolve your issue, repeat steps 1-6, but at step 7, click on the Fix Permissions button, instead.
Let me know how it goes, cheers!
I'm having exactly the same problem, but nothing is fixing it! Argh...
I tried uninstalling and reinstalling Dropbox, same issue. I tried unlinking this computer and re-linking (it made me delete all other computers except for three total), no dice. I've tried fixing links and fixing permissions as described, still no difference!
Dropbox is working fine on my desktop at home. No clue what to do. Please Help!
- Lusil
Hey seaecho, thanks for nudging us on this thread.
Just to make sure that I have a better visual of this, could you send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's next to your computer's clock?
Could you also let me know if you can see which folder is still syncing files inside your Dropbox folder?
Keep me posted!
Lusil--
Here's what happens when I hover:
And here's what happens when I click:
It says that every single file still needs to be uploaded (with the blue circle with arrows), and not a single one has updated in a week or two.
I've moved on to using One Drive, unfortunately.... Would still like a fix though.
