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Forum Discussion

Dayerlis's avatar
Dayerlis
New member | Level 2
2 months ago

My account was deleted for inactivity,  and I lost my documents, what can I do to recover it?

Can I recovered my account? My account was deleted for inactivity,  and I loss my documents, what can I do to recovered it?
Account Access
Delete
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear about this, Dayerlis.

 

Indeed, after a year of inactivity, Dropbox will delete an account, per our Terms of Service.

 

I'm afraid that once the account is disabled, it can no longer be restored, neither can the files in it.

 

I hope this clarifies, but let me know if you need anything else.

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