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Forum Discussion
My account was deactivated, and now I can't access my wedding photos
Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! I am in tears right now, because I can't find a single way to contact customer support and I am stuck in this cyclical hell of trying to troubleshoot.
I will literally pay whatever I have to, I didn't know that they did this after a period of time not being in your account.
PLEASE HELP!!! (Thank you in advance to whoever can.)
- Rich
Super User II
Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! ... I will literally pay whatever I have to ...
Unfortunately, if your account was deleted due to inactivity, there's no way to recover the content that was previously in the account.
Did you receive emails warning you that the files would be deleted? Dropbox sends multiple emails before they take action.
- Mark
I didn't know that they did this after a period of time not being in your account.
Unfortunately they do send multiple emails over many many months saying they do this.
Its not possible to restore or recover after an account is removed I'm afraid.
Could you possibly contact the photographer and see if they still have them?
Links: https://help.dropbox.com/account-access/delete-account
https://help.dropbox.com/account-access/email-about-inactive-account
