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Forum Discussion

AbbyBratlien's avatar
AbbyBratlien
New member | Level 1
7 days ago

My account was deactivated, and now I can't access my wedding photos

Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! I am in tears right now, because I can't find a single way to contact customer support and I am stuck in this cy...
Account Access
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 days ago
AbbyBratlien wrote:

Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! ... I will literally pay whatever I have to ...

Unfortunately, if your account was deleted due to inactivity, there's no way to recover the content that was previously in the account.

Did you receive emails warning you that the files would be deleted? Dropbox sends multiple emails before they take action.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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