We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

TelecomBirddog's avatar
TelecomBirddog
New member | Level 2
9 months ago

Missing files after removing Capture from my Dropbox account

In January I allowed Dropbox to add Capture to my basic account.  After 22 days I cancelled Capture.    Now I can't find any of the folders or files I had in the Dropbox account. They aren't i...
Billing
Dropbox Capture
Restore
  • Walter's avatar
    Walter
    9 months ago

    Glad to hear it's sorted now TelecomBirddog 

     

    See you around the Community and take care! 

TelecomBirddog's avatar
TelecomBirddog
New member | Level 2

I deleted this new account. Accessed the old account incognito. Files were in tact.

Thanks. My community name may change.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Glad to hear it's sorted now TelecomBirddog 

 

See you around the Community and take care! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!