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Forum Discussion
I haven't accessed my account for a while and all my files are missing
I have saved document on the dropbox free account since 2015, returning to it last week to check for a document I needed do badly and I realize all my files are missing. it's no where to be found. Pl...
Hannah
Dropbox Staff
Dropbox StaffSorry to hear that your files are missing, RohanDT.
How long has it been since you last accessed your Dropbox account?
Now that you've accessed it, did it allow you to just sign in, or were you perhaps prompted to create a new account instead?
Thanks Hannah. I haven't accessed my account in a few years well and no I didn't sign into a new account. I signed in via my Google email.
- Hannah
Hmm, if you hadn't signed into your account for more than 12 months, the account itself would have been deleted by now, but perhaps you had some kind of device linked that kept this from happening.
What do you see in your events page? Do you see anything related to the files that you're missing?
