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Forum Discussion

Vivi70's avatar
Vivi70
New member | Level 2
9 months ago

I had a free Dropbox account and I tried to access it again but all the files I had disappeared.

Hello, I had a free Dropbox account and I tried to access it again but all the files I had has disappeared. How can I recover the files? When I try to contact staff from Dropbox, I'm asked to pay f...
Dropbox Basic
Restore
  • Jay's avatar
    Jay
    9 months ago

    Hi Vivi70, if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity.

     

    This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

Vivi70's avatar
Vivi70
New member | Level 2

Thank you. Yes, probably more than a year ago...

Is there any way I can recover the files?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Vivi70, if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity.

 

This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

  • Vivi70's avatar
    Vivi70
    New member | Level 2
    9 months ago

    thanks

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