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Forum Discussion
I haven't accessed my account for a while and all my files are missing
I have saved document on the dropbox free account since 2015, returning to it last week to check for a document I needed do badly and I realize all my files are missing. it's no where to be found. Pl...
I let my account go dormant in 2019. It had photos from 2013-2019 or so.
I am pretty sure Dropbox moved to memberships and my account has been erased of all photos.
I had a friend pass which prompted the sign on. Is there any way to pay to restore it?
- Hannah
Dropbox Staff
Hey LaurenB120, thanks for taking the time to post to the Dropbox Community.
If I understand correctly, you hadn't accessed your Dropbox account since 2019, is that right?
After 12 months of inactivity, your account probably got disabled, which is something you would have received an email about, prior to the deletion.
If that's the case, then the account and its contents cannot be recovered.
Are you being prompted to create a new account, when you try to sign in?
- Hi Hannah,
No, it still accepted my google email and login. Had no trouble there. I did just sign up for the “Plus” account and it says there are some package add ins to go back 10 years but I don’t see it on mine…is this still an option for retrieval?- Jay
HI LaurenB120, just to confirm, are there any files on your account in the events page or the deleted files page?
Note that purchasing paid plans or add-ons are not retroactive, so you wouldn't be able to recover files deleted outside of 30 days ago.
