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Vivi70's avatar
Vivi70
New member | Level 2
7 months ago

I had a free Dropbox account and I tried to access it again but all the files I had disappeared.

Hello, I had a free Dropbox account and I tried to access it again but all the files I had has disappeared. How can I recover the files?

When I try to contact staff from Dropbox, I'm asked to pay for a pro account to be able to file a ticket, is this normal? And if I pay for a pro account and I file a ticket is anyone able to help me around this issue?

 

Thank you in advance!

Dropbox Basic
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  • Jay's avatar
    Jay
    7 months ago

    Hi Vivi70, if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity.

     

    This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 months ago
    Vivi70 wrote:

    I had a free Dropbox account and I tried to access it again but all the files I had has disappeared.

    When was the last time that you accessed the account? If the account was idle for more than a year then it would have been deleted due to inactivity and you're now signed in to a new, empty account. If your Events page has no activity on it, this is most likely the case.

    • Vivi70's avatar
      Vivi70
      New member | Level 2
      7 months ago

      Thank you. Yes, probably more than a year ago...

      Is there any way I can recover the files?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hi Vivi70, if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity.

         

        This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

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