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Vivi70's avatar
Vivi70
New member | Level 2
7 months ago

I had a free Dropbox account and I tried to access it again but all the files I had disappeared.

Hello, I had a free Dropbox account and I tried to access it again but all the files I had has disappeared. How can I recover the files? When I try to contact staff from Dropbox, I'm asked to pay f...
Dropbox Basic
Restore
  • Jay's avatar
    Jay
    7 months ago

    Hi Vivi70, if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity.

     

    This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
Vivi70 wrote:

I had a free Dropbox account and I tried to access it again but all the files I had has disappeared.

When was the last time that you accessed the account? If the account was idle for more than a year then it would have been deleted due to inactivity and you're now signed in to a new, empty account. If your Events page has no activity on it, this is most likely the case.

  • Vivi70's avatar
    Vivi70
    New member | Level 2
    7 months ago

    Thank you. Yes, probably more than a year ago...

    Is there any way I can recover the files?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi Vivi70, if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity.

       

      This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

      • Vivi70's avatar
        Vivi70
        New member | Level 2
        7 months ago

        thanks

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