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jcmort's avatar
jcmort
New member | Level 2
7 months ago
Solved

I can't recover my Dropbox account or my files

Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked ...
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  • Jay's avatar
    Jay
    7 months ago

    If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

     

    Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

jcmort's avatar
jcmort
New member | Level 2
7 months ago
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Hi Jay, thanks for your reply. I have a Dropbox account with some content in it and now I need to recover it. I haven't logged in for several years. 2 days ago, I tried to log in and it asked me to change my password, but when I tried to change the password, it gave me an error. So, I asked for a verification link, which Dropbox said it sent me, but I don't get the email, I don't have it in my inbox or in spam.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago
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If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

 

Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

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files","id":"message:792724","revisionNum":2,"repliesCount":4,"author":{"__ref":"User:user:1869001"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:792724"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:792724"},"body@stripHtml({\"truncateLength\":200})":" Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked ...","body@stringLength":"359","rawBody":"

Hi, I have an account, and I haven't joined Dropbox since several years.
When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked Dropbox in email, and I added no-reply@dropbox.com to my contacts, but I don't receive any email. How can I access to my account, please?
Thanks

","kudosSumWeight":0,"postTime":"2024-09-03T23:55:24.885-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Dropbox Basic","text":"Dropbox Basic","time":"2022-04-06T08:32:18.776-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:restore","text":"restore","time":"2022-07-26T01:00:16.034-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:792724_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1553},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:792724":{"__typename":"Conversation","id":"conversation:792724","solved":true,"topic":{"__ref":"ForumTopicMessage:message:792724"},"lastPostingActivityTime":"2024-09-04T01:55:32.203-07:00","lastPostTime":"2024-09-04T01:55:32.203-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:792724":{"__typename":"ModerationData","id":"moderation_data:792724","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:792724_2":{"__typename":"Revision","id":"revision:792724_2","lastEditTime":"2024-09-04T00:45:01.886-07:00"},"AcceptedSolutionMessage:message:792751":{"__typename":"AcceptedSolutionMessage","id":"message:792751","conversation":{"__ref":"Conversation:conversation:792724"},"author":{"__ref":"User:user:330248"},"revisionNum":1,"uid":792751,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:792737"},"subject":"Re: I can't recover my Dropbox account or my files","moderationData":{"__ref":"ModerationData:moderation_data:792751"},"body":"

If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

\n

 

\n

Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-09-04T01:52:44.381-07:00","lastPublishTime":"2024-09-04T01:52:44.381-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1547},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:792724/message:792751","readOnly":false,"editFrozen":false,"body@stringLength":"405","rawBody":"

If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

\n

 

\n

Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

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