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Forum Discussion
I can’t create new folders or move existing ones from my root Dropbox
This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want to to move folders from the root I have to copy them and then delete the old one, all via the web interface, this is far slower, with more chance of error and (I may be mistaken here) as the files are a copy rather than a move you have to download them again.
Would be fascinated to here rationale behind this. I'll be looking in to alternative services when I get some downtime because this isn't workable.
The newest update for Dropbox Business is rather stupid. For people who use the file explorer version of Dropbox, it's INEFFICIENT. Why suddenly remove our access to move folders, or even create folders from the explorer version because people aren't careful enough when using it? We weren't made aware of the update coming into force either. How can you restrict access on only half of our employees and not the other half?
Please REVOKE this update and stop interfering with things that DO NOT need to be changed.
The new drop box update has not been advised to anyone it is just updated without informing its users that you cannot move folders. In the update it moved our existing folders into others making it inefficient for our work. It was done to stop people from deleting folders from their desktop which can be recovered from TRASH so PLEASE CAN WE HAVE IT BACK!!!
nada_dbxDropbox Product Manager
Hi, PM from Dropbox here. I'm sorry to hear you're having issues after the update. You should have gotten an email with subject `
Hi, the same here: no one on my team received any notification about the changes Dropbox was going to make.
Please believe it; this change is causing serious problems and wasting time in our workflow.
Apparently the latest update to Dropbox eliminated two essential functions in the Dropbox App for Mac which syncs and interacts with Finder:
1. Users can no longer create top-level folders in Finder. You now require that we log-in to Dropbox.com and do so there. What an idiotic, user-unfriendly, pain-in-the-ass of a process.
2. Users can no longer drag and drop a top-level folder directly into another folder in Finder. And we may not be able to do so even on Dropbox.com. We were just told that we need to copy the folder, past the copy into another folder, and then delete the original folder, and only on the Dropbox.com site. That's equally idiotic, user-unfriendly, and a pain-in-the-ass process.
Whoever (risk management attorney?) decided this was a useful and appropriate reduction in the usefulness of Dropbox as a service was asleep at the switch at minimum.
Fix this. Restore the functionality. Do it quickly -- or you'll start losing users quickly, beginning with my company.
AnastasiaDBXHi Wayne! Thank you so much for sharing this feedback with us. We're actively working on improvements to both of these experiences, based on your feedback. In the meantime, if you right click at the top-level, you should have a "Create folder and share" option. It will redirect you to web to complete the folder creation, but you should be automatically signed in, which hopefully makes it a little less onerous. I will share an update here as we make improvements. Thank you again for your feedback, we really appreciate it!
This is not possible in Windows. The options are extremely limited. What a really bad decision to do this. Our business OneDrive account is not this overly restricted.
Here's a snapshot of what I have available when right clicking inside our root folder. This is with the Show more options selected in Windows 11.
The new file system is terrible for workflow, limiting basic actions like creating and moving folders on Dropbox's root. This process is now slower, error-prone, and may require downloading files again.
Thanks. Is there any way to get the old functionality back, or any plans to add it as an option?
Failing that, any workarounds or anything I'm doing wrong?
I'm really surprised even Admins can't move team folders anymore, it's such a basic function.
Adding this chorus. This makes DropBox a bad offering for enterprises. We're actively looking for alternatives.
- Nancy
Dropbox Staff
Thanks for posting on the forum, daveyp.
To clarify, do you mean that you’re unable to create new folders/move them from your root Dropbox to another location both on the website and the desktop app?
Are you receiving any errors when trying to move them? If yes, feel free to send a screenshot, as well.
Let me know when you’ve got updates.
Hi Nancy,
In finder on a mac you cant created new folders on the root of the dropbox, not drag folders in or drag to move folders in to other folders.
On web you can make new folders on the root, but you still can't move them, only copy, oh and this requires the admin console I believe.
It's a huge step back for useability.
Hi Nancy,
Any Dropbox HQ on this yet? Because this filesystem is unfathomably **bleep**.
I just tried to rename a folder in finder and got asked my admin password, i put it in but got told i don't have permission because of the new file system and now it seems to have broken my syncing and unsynced 150gb of files, so you've lost me a days a work.
There's quite a few replies here from other users who are telling you that this system just does not work.
For some reason the creation of top level folders has been disabled in explorer & finder, I'm not sure why this functionality has been removed but it's clearly less efficient - please can you bring it back!
Chiming in here. Ive been using dropbox for years. Why would this be changed? I have been trying to figure out why I cant create a new folder for months.
This change just made it to my dropbox account and has practically stopped all workflow. We have been loyal DB customers for 10 years and this is making me rethink and switching to Drive. We need to be able to copy/paste in the root folder in finder for DB to be efficient for us. It seems like there are a lot of people with the same problem. When will this be addressed?
