We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
I can’t create new folders or move existing ones from my root Dropbox
This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
The newest update for Dropbox Business is rather stupid. For people who use the file explorer version of Dropbox, it's INEFFICIENT. Why suddenly remove our access to move folders, or even create folders from the explorer version because people aren't careful enough when using it? We weren't made aware of the update coming into force either. How can you restrict access on only half of our employees and not the other half?
Please REVOKE this update and stop interfering with things that DO NOT need to be changed.
nada_dbx
Dropbox Product Manager
Dropbox Product ManagerHi, PM from Dropbox here. I'm sorry to hear you're having issues after the update. You should have gotten an email with subject `
Hi, the same here: no one on my team received any notification about the changes Dropbox was going to make.
Please believe it; this change is causing serious problems and wasting time in our workflow.
Hi Nada,
Sorry for the delayed reply, only just seen this.
Attached are two screenshots, one of the options i get in my root folder, and the other inside a sub folder.
I am having the same problems: can't make new folders in root folder. Can't move files or folders into the root folder. It is destroying our workflow. Please fix this ASAP.
I tried in Apple Finder and in Dropbox online through Firefox and Chrome. I also tried from both of our account seats.
Here are two screenshots.
Add Folder option grayed out from root folder:
Add Folder option active from a sub folder.
We have the same problem, and it's really frustrating.
- Hannah
Dropbox Staff
Hey daveyp and Viveca, thanks for the screenshots and the additional info.
I just wanted to confirm that this is expected behavior.
Top-level folders can now only be created from our website, however, we've passed your feedback along to our team, so we appreciate you taking the time to reach out.
Let me know if you have any questions.
Thank you for replying. That's a horrible decision. Please fix it.
Also, it doesn't completely address the question. I had tried creating top level folders from the website, and it didn't work there either. I tried on Firefox and Chrome from two different members' accounts. I could not create top level folders or move existing files or folders to the top level. I actually can now, but this function did seem to be broken for quite a while.
In any case, please restore the ability to do this from Finder. The OP was correct that this is absolutely awful and workflow-destroying. Thank you.
