You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Erwinvipglobal's avatar
Erwinvipglobal
Explorer | Level 3
10 months ago

I accidentally Synced my iPhone and it deleted the old files

   Okay so I have 2 GB storage for many years.   upon viewing my old picture files last night, I accidentally switched the synced and override the old files wiped it out. I went to deleted files just like how it’s instructed  couldn’t find it. So I deleted the current files to see if i can trace it back to deleted files and I can. But the old files no where to be found. Anyone has any other suggestions would help and appreciated please 🙏🏻 

                 thank you

                  Erwin

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi @Erwinvipglobal , thanks for contacting us!

     

    In order to understand what happened, could you let me know what you mean by you 'accidentally switched the synced and override the old files'?

     

    Are there any files in the events page on the site? Are you certain that this is the only email address you've used for a Dropbox account?

     

    This will help me to assist further!

    • Erwinvipglobal's avatar
      Erwinvipglobal
      Explorer | Level 3
      Hello Jay,
      My Drophox camera uploads was turned on and it uploaded current photos from my iPhone. It deleted the old files from Dropbox and could not find it

      Thanks
      Erwin
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Erwinvipglobal wrote:
        My Drophox camera uploads was turned on and it uploaded current photos from my iPhone. It deleted the old files from Dropbox and could not find it

        Camera Uploads doesn't delete files. In fact, it's not even capable of it. All it can do is upload photos and videos.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!