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Forum Discussion

Erwinvipglobal's avatar
Erwinvipglobal
Explorer | Level 3
10 months ago

I accidentally Synced my iPhone and it deleted the old files

   Okay so I have 2 GB storage for many years.   upon viewing my old picture files last night, I accidentally switched the synced and override the old files wiped it out. I went to deleted files just...
Delete
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @Erwinvipglobal , thanks for contacting us!

 

In order to understand what happened, could you let me know what you mean by you 'accidentally switched the synced and override the old files'?

 

Are there any files in the events page on the site? Are you certain that this is the only email address you've used for a Dropbox account?

 

This will help me to assist further!

Erwinvipglobal's avatar
Erwinvipglobal
Explorer | Level 3
10 months ago
Hello Jay,
My Drophox camera uploads was turned on and it uploaded current photos from my iPhone. It deleted the old files from Dropbox and could not find it

Thanks
Erwin
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    Erwinvipglobal wrote:
    My Drophox camera uploads was turned on and it uploaded current photos from my iPhone. It deleted the old files from Dropbox and could not find it

    Camera Uploads doesn't delete files. In fact, it's not even capable of it. All it can do is upload photos and videos.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    As Rich said, the camera uploads feature can't delete files from the site. Did you see any recent events on your account? Do you have another email address at all which could have a Dropbox account on it?

    • Erwinvipglobal's avatar
      Erwinvipglobal
      Explorer | Level 3
      10 months ago

      Hi Jay! 

      thank you for your response. It was logged in with the same account when it occurred. I didn’t logged off or anything .

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the info. This wouldn't affect the files on your account, and since there's no record of the files missing in the deleted files page, then there's a few possibilities as to why this might be the case:

         

        • The files are on another Dropbox account
        • They were on a shared folder you don't have access to any more
        • The files were deleted outside of the 30 day period
        • The files were permanently deleted

        Aside from that, the camera uploads feature wouldn't delete any files on your account.

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