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Trudy Tran's avatar
Trudy Tran
Explorer | Level 3
2 years ago

How to replace signers in pending signature requests? Or Cancel a pending signature requests?

I am a Dropbox Sign Standard trail plan. I have 2 questions:
1. In your document, We can replace signers in pending signature requests on Dropbox Sign Standard plan. But I don't see this feature

https://faq.hellosign.com/hc/en-us/articles/12358679715597-How-to-replace-signers-in-pending-signature-requests?www_referrer=https%3A%2F%2Ffaq.hellosign.com%2Fhc%2Fen-us%2Farticles%2F360056581532-Qualified-electronic-signatures

 

2. I sent a signature requests. But I want cancel it, but don't see the feature (on admin and user). 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi again, Trudy Tran!

     

    Regarding cancelling the signature request, the option you need to click is the "delete pending".

     

    You can see all the steps here.

     

    As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed?

     

    Let me know and we'll go from there.

    • Trudy Tran's avatar
      Trudy Tran
      Explorer | Level 3

      As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed?

       

      For no one has signed the request yet.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Are you seeing the same behavior when logging in through a different browser or a private browsing window as well, Trudy?

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