You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How do I get access to old accounts?
I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accou...
- In short, you can't.
Your email address is required to access an account. If you no longer have access to the email in question and you don't know your password (or the password has expired) you can no longer gain access the account. Even if it was a paid account, all Dropbox would help you with is removing the payment method from the account so you're no longer charged. They wouldn't help you gain access to the account.
The only possibility in such a scenario is if you still have a device linked to the account and syncing, but that doesn't seem to be the case here.
Rich
Super User II
Super User IIIn short, you can't.
Your email address is required to access an account. If you no longer have access to the email in question and you don't know your password (or the password has expired) you can no longer gain access the account. Even if it was a paid account, all Dropbox would help you with is removing the payment method from the account so you're no longer charged. They wouldn't help you gain access to the account.
The only possibility in such a scenario is if you still have a device linked to the account and syncing, but that doesn't seem to be the case here.
Your email address is required to access an account. If you no longer have access to the email in question and you don't know your password (or the password has expired) you can no longer gain access the account. Even if it was a paid account, all Dropbox would help you with is removing the payment method from the account so you're no longer charged. They wouldn't help you gain access to the account.
The only possibility in such a scenario is if you still have a device linked to the account and syncing, but that doesn't seem to be the case here.
I lost my account 2 days ago.idk why.
I have this email [personal information removed as per the Community's Guidelines]
But I can't go into my account. The problem is I have in my phone diferent email. I am really need back into my account.
- Walter
Dropbox Staff
Hi Carmelo palafox; welcome to our Community and sorry to hear you're having issues with accessing your account.
Can you please let us know if you've tried resetting your password as Rich mentioned above and what were the results?
Thanks!
