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Forum Discussion
How do I get access to old accounts?
I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accounts & How do I gain access to the accounts without passwords or access to the emails the accounts were originally built with
- In short, you can't.
Your email address is required to access an account. If you no longer have access to the email in question and you don't know your password (or the password has expired) you can no longer gain access the account. Even if it was a paid account, all Dropbox would help you with is removing the payment method from the account so you're no longer charged. They wouldn't help you gain access to the account.
The only possibility in such a scenario is if you still have a device linked to the account and syncing, but that doesn't seem to be the case here.
- Rich
Super User II
In short, you can't.
Your email address is required to access an account. If you no longer have access to the email in question and you don't know your password (or the password has expired) you can no longer gain access the account. Even if it was a paid account, all Dropbox would help you with is removing the payment method from the account so you're no longer charged. They wouldn't help you gain access to the account.
The only possibility in such a scenario is if you still have a device linked to the account and syncing, but that doesn't seem to be the case here.my email address is <snip> and I have very precious files i typed in the box since 2012. you changed your ways and my files are gone. at least give me a chance to empty the box and get my work of preserving my mother's diary back somewhere else please
- MarkDropbox hasnt changed its ways at all.
You can deleted recover files from https://www.dropbox.com/help/security/recover-deleted-files-folders
If your account has been removed its almost certain that you cannot get the account back but you'll need to log a ticket at www.dropbox.com/support and track at http://dropbox.zendesk.com
Note, I'm also removing your email unless you want spammed.
I lost my account 2 days ago.idk why.
I have this email [personal information removed as per the Community's Guidelines]
But I can't go into my account. The problem is I have in my phone diferent email. I am really need back into my account.- Walter
Dropbox Staff
Hi Carmelo palafox; welcome to our Community and sorry to hear you're having issues with accessing your account.
Can you please let us know if you've tried resetting your password as Rich mentioned above and what were the results?
Thanks!
- please help me to recover my old account 🙏
- i couldn't fined the answer my dropbox is blockd i can't find my email or the password pleas hellp me i can't loss the filles in it pleas
- Rich
yeneleyu wrote:
i couldn't fined the answer my dropbox is blockd i can't find my email or the password pleas hellp me i can't loss the filles in it pleasBlocked how? If you're just forgotten your password, you can reset it yourself as long as you still have access to the email address associated with your Dropbox account.
I just remember I had this account dropbox.
[personal information removed as per the Community's Guidelines]
Please help me to get my old account- Can someone help me?
- Lusil
Hi @Pastry2 and @Amoakohene, we'd be happy to help.
If you have checked out what's been suggested already in this thread, could you give us more information so that we have a better understanding of what the issue is?
Keep us posted!
- i want my old accounts and old files
Hi, i have an old account that I cant access any more. It was with an email address that I no longer use and and on an old device. I have some sentimental photos locked in this account and cant get in. Any Ideas?
Cheers
- Rich
Brian Johnston wrote:
i have an old account that I cant access any more.
When was the last time that you signed in to the account? If the account was idle for more than a year, it was likely deleted due to inactivity. When this happens, neither the account nor the files within it can be recovered.
It was with an email address that I no longer use and and on an old device.Assuming the account still exists, you would need access to the email address in order to gain access to the account. The only other way to gain access would be if you still had an active device linked to the account.
I need to sign in to an old account of mine but don't have access to the old email address anymore, I do have the old password though?
Have tried all options but still get the invalid email or password notification?
- Rich
Timtooly wrote:
I need to sign in to an old account ..
When was thge last time you signed in to the account? If the account was idle for more than a year, it would have been deleted due to inactivity. Once an account has been deleted, neither the account nor the files within can be recovered.
