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Kris131

New member | Level 2

2 years ago

Solved

Folders and files disappeared. How do I get them back?

There is no email for support.

My files and folders disappeared. The sales staff is said to contact support. I want to restore my files and folders.

It has been many years since I logged in. I was on a basic plan.

Is there any way to get it back?

Delete

Dropbox Basic

restore

Greg-DB
8 years ago
Hi Nick, you can use the DBFILESUserAuthRoutes.deleteV2 method to delete a file or folder:

https://dropbox.github.io/dropbox-sdk-obj-c/api-docs/latest/Classes/DBFILESUserAuthRoutes.html#/c:objc(cs)DBFILESUserAuthRoutes(im)deleteV2:

1 Reply

Megan
Dropbox Staff
2 years ago
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Hey there, Kris131, welcome to our Community!

You mentioned that it's been many years since you last logged into your account.

Therefore, I'm afraid that if the account wasn't accessed, the content along with the account itself must have been deleted.

In this case, there's no way to recover any of the content.

I hope this clarifies!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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There is no email for support.

My files and folders disappeared. The sales staff is said to contact support. I want to restore my files and folders.

It has been many years since I logged in. I was on a basic plan.

Is there any way to get it back?

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There is no email for support.

My files and folders disappeared. The sales staff is said to contact support. I want to restore my files and folders.

It has been many years since I logged in. I was on a basic plan.

Is there any way to get it back?

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Folders and files disappeared. How do I get them back?","moderationData":{"__ref":"ModerationData:moderation_data:743483"},"body":"

Hey there, Kris131, welcome to our Community!

You mentioned that it's been many years since you last logged into your account.

Therefore, I'm afraid that if the account wasn't accessed, the content along with the account itself must have been deleted.

In this case, there's no way to recover any of the content.

I hope this clarifies!

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