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Forum Discussion
"files stay here for the team" prevents me from moving files from team to personal folder
I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?
I suddenly started having the same issue today. Extremely frustrating. I can delete or move the file out of dropbox to my desktop, but not to my personal folder as Admin. Ridiculous. The kind of thing that will make me seek an alternative service when the time comes.
Nothing frustrates me more as a business owner than wasting time. Now instead of just getting work done, I'm on the Dropbox forum dealing with this because my team is angry.
Here we are with yet another Dropbox problem. People are saying they've been doing this for years and it worked fine, now Dropbox is telling us it's expected behaviour and they have no plans to change it? Seriously? Who makes these decisions? Is anybody listening?
This issue just started for me yesterday. I was able to drag and drop files into their sub folders just fine, and now all of a sudden I have to copy the file, and paste it into the subfolder, then go back and delete it from the main folder. This terribly cumbersome and time consuming. I need this to go back the way it was working. Is there a fix for this issue? This is the message I get when I try to drag and drop.
It seems to be a recent update issue and the only thing that can probably be done is to overwhelm the Dropbox people into TURNING IT OFF NOW
We started to see the same thing this week, this is super annoying and is now breaking a use-case for us that has been working for years.
nada_dbxDropbox Product Manager
Hi thank you all for the feedback. We hear you loud and clear, and understand that this is a frustrating experience. We're working on reversing the change to allow you to move files in your team space to your personal folder. I will provide an update here when it is available.
Not to pile on, but I am also experiencing this and it is very difficult to work around. Thank you for working on it and, please let us know when fixed.
That's great to hear, thanks Dropbox! The problem has just started happening to me too after years of using Dropbox happily. Very frustrating. I look forward to the update asap.
Finally, we have the answer to my question of "and what about the files littered in the team root directory?" answer: moved into "assorted content" team folder:
Anytime soon?
This "feature" is infuriating. As an admin, I should be allowed to manage my folder tree as I see fit. This feature needs to be opt-out at the very least. DROPBOX REVERT THIS CHANGE AS SOON AS POSSIBLE.
This seems to be a new (and extremely, insanely annoying) feature. How do you turn it off and turn it off permanently? I DO NOT want to "copy the files then go back and delete" because, say if I have 10 files in there, and I want to MOVE 5 - by copying 5 then going back and deleting the 5, I might end up deleting the wrong ones.
I WANT TO BE ABLE TO MOVE THE FILES LIKE I USED TO BE ABLE TO. Dropbox - turn off this feature now.
- Megan
Dropbox Staff
Hi Angela1204j, sorry to hear about that!
I've merged your post under a relevant, similar thread. Feel free to take a look here, and the comments that have been shared from the rest of the Community members, and managers.
Your feedback regarding this has been very valuable and noted, and I will endeavor to make sure your voice is heard.
Keep an eye out for an update as Nada, our Community Manager mentioned here.
Thank you!
Where is the thread?
- nada_dbx
Hi msakten and folks - we've just released this fix to web and mobile. You should be able to move files and folders out of a team folder and into your personal folder. Thank you once again for the feedback and hope that makes your user experience more seamless using Dropbox! The desktop update will be coming in the next couple weeks due to the differing release schedule.
EDIT: We were able to push the change on desktop in an earlier release and it is now available as well.
Let us know if there's any additional thoughts on this experience!
So, while composing a post, I accidentally pasted a link to a private dropbox folder. I deleted it immediately from the post, of course
I continued drafting the post and then posted it.
SURPRISE!!!!!!!!!!!! THE PRIVATE LINK WAS STILL IN THE POST AS A KIND OF "ATTACHMENT!!!!!!!!!!!!"
So I had to edit it again to become a complaint about that, to see if it made the link go away. Did it work? Yes, I think so.
NEEDLESS TO SAY, I AM VERY ANGRY.
(Yes, I used also quickly used the dropbox web UI to delete the public link)
Let's see what happens if I add a link and then delete it.
I had a google link here, and then deleted it.
And now for what I actually meant to post.
nada_dbxI have found a lingering problem resulting from this change. There is no windows context menu option to "Copy Dropbox Link" for a top-level team directory like there is for its subdirectories. This is no doubt due to the different character of these two types of directories. However there's no good reason to leave it this way, because I can get the very same kind of link by viewing the top-level team directory on dropbox.com and clinking the link button. Therefore it seems like an oversight in the client.
I would also like to complain that the version number in the preferences isn't copyable. At risk of making a typographical error, allow me to transcribe it for you here: v203.4.4857SUPDATE: these links are useless anyway because people have to request access. I guess that makes sense. I thought I was supposed to be the one person that finally figured out how to use this %(#*$? No, it's still just a complete surprise whenever I try to do anything. OK, time to deploy workaround: move EVERYTHING to a subdirectory of a top-level team directory which works in the sensible way.
The good news is, nobody would have been able to get access to my private directory through the accidentally-posted link because they would have to request the access with it (nothing tells you this when you create the link, but I guess it's supposed to be "obvious"?)
(I didn't update the last post because it would erase my beautiful "attached link" test)
MORE: when I rightclick a top-level team directory and pick "rename" it brings me to a different URL with "rename" in the querystring, which then auto-refreshes to the basic URL with no rename operation. At this point I'm not invited to rename it.
msakten wrote:I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?
I understand completely. This new feature is garbage, annoying af.
- Walter
Hey msakten - sorry to hear you're having issues with this.
Could you walk us through the exact steps you take to do this so that we can make sure we're on the same page?
For example, are you navigating your account to do this or are you doing it via the Admin Console?
A screenshot of the exact error you're getting would be much appreciated!
It happens both in the browser, and on my desktop - on both windows (explorer) and mac (Finder).
I try to move any file or folder from a team folder (that I created as an admin), to my private dropbox folder (or any subfolder in my private dropbox). The file(s) move to the destination folder, but then instantly come back, with this helpful message.
I don't want to change who has access to this file or folder, and I don't want to make a copy. I want to move a folder from a team folder, to my private dropbox folder.
and here is a video
[Removed as per Community Guidelines]
this also happens in the browser, whether i use chrome or firefox, on mac or windows.
- Walter
Is top level editing enabled for the team msakten?
Also, have you tried moving the files or folders via the content tab in the Admin Console?
