We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

IH81's avatar
IH81
Explorer | Level 4
2 years ago

Files have disappeared from several folders

I have just discovered that all of the files in several of my Dropbox folders have completely disappeared.   There is no way that I could have accidentally deleted them as this would have involved ...
  • Megan's avatar
    2 years ago

    Hi IH81, sorry to hear about this! 

     

    As a first step, I'd suggest that you have a closer look into this thread, which can give you an insight as to what might have happened, and caused these deletions. 

     

    With that being said, can you clarify the type of plan you're currently using? 

     

    I'm not sure these files can be recovered, since they date back on February, but depending on your plan, I'd personally suggest that you contact our Support team, and ask them to take a look and see what and if they can recover some of the content. 

     

    I hope this clarifies! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!