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Nick K.19's avatar
Nick K.19
Explorer | Level 4
10 months ago

Error (504) when trying to restore a file

I have tried different browsers and incognito mode. Any other suggestions?   I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous ...
Error Messages
Restore
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshot Di12 

 

May I ask if the version of the file you're trying to restore is within your account's version history? 

Di12's avatar
Di12
Explorer | Level 3
9 months ago

yes of course... that's how I'm getting the 504 error. It is top of the list version from yesterday.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    I see, thanks for clarifying that for me Di12 

     

    Would it be OK if I sent you an email to have a further look internally at this point? 

  • Di12's avatar
    Di12
    Explorer | Level 3
    9 months ago

    yes please do

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sure thing Di12 - you've got :envelope: 

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