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Forum Discussion

wilcolley's avatar
wilcolley
Explorer | Level 4
2 years ago

Duplicated iOS camera uploads

Seriously DropBox can you please allocate some resources to solving this issue. Either give users the ability to merge duplicates photos or bulk delete them. You’re such a clever bunch put this on you...
Camera uploads
Delete
Mobile
santiagostips's avatar
santiagostips
Explorer | Level 4
8 months ago

I have a problem with my dropbox photos upload. My iPhone 14 syncs my iPhone photos on the dropbox app, but it seems to be uploading every single photo 5 times duplicated (despite each image only showing once in my camera roll). Any idea what on earth is going on?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi there, santiagostips and thanks for reaching out to us.

     

    Are you perhaps using any third party apps to edit and save your photos?

     

    If you check the metadata for an example duplicate image, does it look exactly the same (same size etc.) as the original?

    • santiagostips's avatar
      santiagostips
      Explorer | Level 4
      8 months ago

      Hi there. No, I'm not using any editing. Even a screenshot I took 5 minutes ago now has 6 duplicate uploads...

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi santiagostips, do all the duplicates have the same size? 

         

        What about the files' metadata, as Hannah asked? That'll help us have an insight, as to whether or not the files are completely identical.

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