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Forum Discussion

wilcolley's avatar
wilcolley
Explorer | Level 4
2 years ago

Duplicated iOS camera uploads

Seriously DropBox can you please allocate some resources to solving this issue. Either give users the ability to merge duplicates photos or bulk delete them. You’re such a clever bunch put this on you...
Camera uploads
Delete
Mobile
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi wilcolley, thanks for bringing this to our attention.

 

Do you have any filters on images when taking photos on your device?

 

Are the images exactly the same, or are there any differences in the images?

 

This will help me to assist further!

  • wilcolley's avatar
    wilcolley
    Explorer | Level 4
    2 years ago
    Hi @jay, no they are all the same. I know iOS creare two separate .heic images and they show as one image on iOS but when I sync to DropBpx they become duplicated! And help appreciate.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey wilcolley, sorry to jump in here, but if you check the size of both the original image and the duplicate, are they exactly the same?

      • wilcolley's avatar
        wilcolley
        Explorer | Level 4
        2 years ago
        Hi @hannah on looking one is 2.8mb and the other is 4.5mb.

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