We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

mckaugha33's avatar
mckaugha33
New member | Level 2
7 years ago

Dropbox deleting files by itself

I have a Dropbox file that I share with 2 other collaborators and for some reason, I keep getting notices asking if I'm sure I want to delete a file. I didn't want to delete the file and hadn't even touched it. So I hit 'cancel' and it deletes it anyway. This has happened twice in the last week and my collaborators are getting tired of having to re-install it. Help, this is very embarassing and makes me never want to use Dropbox for collaboration again!

Delete
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there mckaugha33! Just to add to what Mark mentioned, what does your events page show? You can also have a look through the version history of the file as well for more info.
     
    Do keep us updated on this and we’ll make sure to get back to you as soon as possible. Thanks! :grin:
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there mckaugha33! Just to add to what Mark mentioned, what does your events page show? You can also have a look through the version history of the file as well for more info.
     
    Do keep us updated on this and we’ll make sure to get back to you as soon as possible. Thanks! :grin:
    • Ana Aragay's avatar
      Ana Aragay
      Explorer | Level 4
      5 years ago

      Ok I was able to restore more than 40,000 files, but why does this happen? I need to be able to control it, this time I was online and noticed it right away, but it has happened to me before and I noticed the deletion of many files several months later. Do I need to keep an extra backup somewhere else?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi Ana Aragay, thanks for nudging us on this thread. 

         

        You can check out this thread where Jay proposes some ideas on how a file can get deleted from your account. 

         

        If you have any other questions in the meantime, just give us a shout. Thanks!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    Dropbox can only do what you are telling it, so, of you are getting that pop up it is being generated by something... it shouldnt be doing it though if you press cancel. You may want to report that bit at www.dropbox.com/support which you can track at http://dropbox.zendesk.com

    Just as an aside, if you move the files out of the Dropbox folder (or the folder that is shared) that will also delete it. Could that be the issue?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!