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Kirsten3

New member | Level 2

5 years ago

Solved

Deleting computer folders from Dropbox

Hi everybody,

I'm having a problem lately with my dropbox account.

I have the basic package, so i can only have 2 GB of storage on my dropbox.

This is why I only want the files needed on the dropbox and not my personal documents. But it happens to be that these documents are already on my dropbox. There is a file 'My PC' on dropbox with all my personal documents in it. This file is shared with no one.

I cannot delete the folders/documents from dropbox without deleting them from my local computer storage.

Can anybody help me out? I cannot upload anything now as my storage is full.

Thanks in advance:)

Jay
4 years ago
Hi skiblues, thanks for joining the Community.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Mod note: edited to update link in post. [last updated 2023]

14 Replies

skiblues
Helpful | Level 5
4 years ago
Jay - thanks for getting back to me. So I found out that we are limited to the number of icons in the Menu Bar. I deleted one that I did not need and then the Dropbox icon showed up. So it turned out to be just a space issue on the Menu Bar. I am now all good.

Thanks again.
Studio_BW
New member | Level 2
2 years ago
I am on Dropbox Plus plan. Had 2 iMacs and 1 MBP today drop their sync today Jun 16th 2023: Dropbox icon disappeared from menu bars on all computers and sync stopped. Did the advanced re-install, on the newest (MBP, Monterey) the app crashed after indexing for 10mins. Advanced re-install seems to install an earlier version than DB website. Cleared all previous data with Terminal using DB helpdesk instructions.

Still not working, and the previous offered solution did not solve anything. Dropbox on Activity Monitor "not responding" and not present on Mac OS X Monterey menu bar.
- Mark Siegel
  Helpful | Level 7
  2 years ago
  I don't know if this will help your problem with crashing and not syncing, but I posted a solution a while ago (which I can't locate now) for the Dropbox icon disappearing from my menu bar after I upgraded to a newer MacBook Pro and to OS Monterey for the first time:
  
  Apparently, because of menu bar space lost due to the top-center black area (for the camera), there's limited space for menu bar icons. I finally tried removing icons for apps I didn't really need in the menu bar, and as soon as there was enough space my Dropbox icon suddenly appeared, and was fully functional. I've since upgraded my Mac to OS 13 Ventura, and the Dropbox icon is still there and remains functional (just tested it).
  
  I do find that if I launch certain apps which are marked to appear on the menu bar, that icon will appear, but others (sometimes Dropbox) will temporarily disappear to allow space. But as soon as I quit that app, the missing icon(s) will return.
  
  If you can get the Dropbox icon to reappear by removing others but it still doesn't solve the connecting/syncing problem... sorry but that's beyond my limited knowledge.
  - reggoboy
    Helpful | Level 6
    2 years ago
    " because of menu bar space lost due to the top-center black area (for the camera), there's limited space for menu bar icons. I finally tried removing icons for apps I didn't really need in the menu bar, and as soon as there was enough space my Dropbox icon suddenly appeared, and was fully functional."
    
    Thanks, this was the fix 🙂
    
    The reason I didn't come to this conclusion sooner was because I had a solid 2+ inches of empty menu bar space between the "notch" and the first visible menu bar icon to its right. That would have been plenty of space to fit a whole bunch of menu bar icons.
    
    The culprit was MenuMeters. I forgot I had it installed, since it never showed up. But with 8 cpu cores and a bunch of other things displayed, it probably required at least 1/3 of my entire screen width. And it seems that since it couldn't display ALL of it, it displayed NONE of it. And worse, since MenuMeters apparently had some precedence over Dropbox, Dropbox never displayed at all. Turning ALL MenuMeters options off finally revealed the Dropbox icon.
    
    Turning select (smaller; ie, non-CPU) MenuMeters back on now shows them to the left of Dropbox. Apparently they "stack to the left" in the order that they are enabled.
    
    Thanks.
- Megan
  Dropbox Staff
  2 years ago
  Hi Studio_BW, sorry to hear about that!
  
  Just wanted to check in with you, and ask if you're still facing the same issue.
  
  Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me.
  
  If it's a different kind of error, a screenshot would be most helpful.
  
  One last thing: is the error happening every time you launch the app or only sometimes?
  
  Keep me posted!
normloomer
Explorer | Level 3
2 years ago
I followed all the steps in the Advanced Reinstall, but the Dropbox icon still does not appear in my menu bar.

A little background: I replaced my 2017 MacBook Air with a 2023 M2 MacBook Air. I have two Dropbox accounts, and my preferred one had been connected to the Dropbox app. I used Migration Assistant to copy the contents of the old MBA to the new one. Somehow, in the process, the connection to the preferred account was lost, and the Dropbox app connected to my secondary account.

According to what I have read, the solution is simple: Click on the Dropbox icon in the menu bar and select the option to change accounts. But ah, there's the rub. The Dropbox icon does not appear in the menu bar. So I'm stuck.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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Hi everybody,

I'm having a problem lately with my dropbox account.

I have the basic package, so i can only have 2 GB of storage on my dropbox.

I cannot delete the folders/documents from dropbox without deleting them from my local computer storage.

Can anybody help me out? I cannot upload anything now as my storage is full.

Thanks in advance:)

","body@stringLength":"689","rawBody":"

Hi everybody,

I'm having a problem lately with my dropbox account.

I have the basic package, so i can only have 2 GB of storage on my dropbox.

I cannot delete the folders/documents from dropbox without deleting them from my local computer storage.

Can anybody help me out? I cannot upload anything now as my storage is full.

Thanks in advance:)

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I can't delete a folder that the DropBox app created on its own \"My PC (DESKTOP-NA82NRH)\" that is ruining my available space and trying to force me to upgrade. This folder actually is my \"Downloads\" folder on my hard drive. I don't want this folder to be part of my DropBox folder - it is 11.4 Gb which far exceeds my 2 Gb limit on my free account! If this is deleted from my DropBox folder, I will be using up only 1.24 Gb!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-02-15T13:20:33.723-08:00","lastPublishTime":"2021-02-15T13:20:33.723-08:00","metrics":{"__typename":"MessageMetrics","views":5874},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:496627/message:496657","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:651930":{"__typename":"User","id":"user:651930","uid":651930,"login":"Lusil","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-02T05:31:17.880-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02NTE5MzAtNjExNWk0QzY0RjlCRDFDOTIwNENB"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:651930"},"ModerationData:moderation_data:496689":{"__typename":"ModerationData","id":"moderation_data:496689","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:496689":{"__typename":"AcceptedSolutionMessage","uid":496689,"id":"message:496689","revisionNum":1,"author":{"__ref":"User:user:651930"},"readOnly":false,"repliesCount":11,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumTopicMessage:message:496627"},"conversation":{"__ref":"Conversation:conversation:496627"},"subject":"Re: Deleting computer folders from Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:496689"},"body":"Hello Kirsten3 and jlarch3rr, thanks for checking in with us.
\n
\nIt seems like you have computer backup enabled, which adds computer folders (like Documents and Downloads) into your Dropbox folder.
\n
\nIn this case, if you don't need it, you can turn it off by following the steps mentioned in this article.
\n
\nDuring these steps, you'll be give the option to move the files back to where they were originally.
\n
\nHave a look through and let me know how it goes, cheers!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2021-02-15T15:15:44.316-08:00","lastPublishTime":"2021-02-15T15:15:44.316-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":5882},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:496627/message:496689","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDQ5Njc0NCw1NDI3ODQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDQ5Njc0NCw0OTY3NDQ","node":{"__ref":"ForumReplyMessage:message:496744"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDQ5Njc0NCw1MjQ2NTI","node":{"__ref":"ForumReplyMessage:message:524652"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDQ5Njc0NCw1NDI3ODQ","node":{"__ref":"ForumReplyMessage:message:542784"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:496744":{"__typename":"ModerationData","id":"moderation_data:496744","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:496744":{"__typename":"ForumReplyMessage","uid":496744,"id":"message:496744","revisionNum":1,"author":{"__ref":"User:user:1412445"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"AcceptedSolutionMessage:message:496689"},"conversation":{"__ref":"Conversation:conversation:496627"},"subject":"Re: Deleting computer folders from Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:496744"},"body":"

@Lucil thank you so much for your quick response and the help! It worked!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":0,"postTime":"2021-02-15T23:30:39.138-08:00","lastPublishTime":"2021-02-15T23:30:39.138-08:00","metrics":{"__typename":"MessageMetrics","views":5847},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:496627/message:496744","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDQ5Njk0NSw0OTY5NDU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDQ5Njk0NSw0OTY5NDU","node":{"__ref":"ForumReplyMessage:message:496945"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:496945":{"__typename":"ModerationData","id":"moderation_data:496945","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:496945":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:651930"},"id":"message:496945","revisionNum":1,"uid":496945,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:496744"},"conversation":{"__ref":"Conversation:conversation:496627"},"subject":"Re: Deleting computer folders from Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:496945"},"body":"Glad to have helped, Kirsten3!
\n
\nIf anything else comes up in the future, you know where to find us.
\n
\nFor now, I hope you have a wonderful day ahead of you!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"169","kudosSumWeight":0,"repliesCount":1,"postTime":"2021-02-16T10:07:03.210-08:00","lastPublishTime":"2021-02-16T10:07:03.210-08:00","metrics":{"__typename":"MessageMetrics","views":5801},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:496627/message:496945","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1447948":{"__typename":"User","id":"user:1447948","uid":1447948,"login":"Andrewcat","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-03T22:13:35.262-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1447948"},"ModerationData:moderation_data:524652":{"__typename":"ModerationData","id":"moderation_data:524652","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:524652":{"__typename":"ForumReplyMessage","uid":524652,"id":"message:524652","revisionNum":1,"author":{"__ref":"User:user:1447948"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"AcceptedSolutionMessage:message:496689"},"conversation":{"__ref":"Conversation:conversation:496627"},"subject":"Re: Deleting computer folders from Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:524652"},"body":"

There is no \"Backups\" selection, section, tab anywhere on my Dropbox... 😑

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\n
\nWould you be able to send me a screenshot of what you see on your end?
\n
\nAlso, make sure to follow the steps on the Dropbox desktop application and not the website. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-04T03:57:35.184-07:00","lastPublishTime":"2021-06-04T03:57:35.184-07:00","metrics":{"__typename":"MessageMetrics","views":4928},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:496627/message:524718","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1470385":{"__typename":"User","id":"user:1470385","uid":1470385,"login":"mull","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-29T07:21:08.719-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1470385"},"ModerationData:moderation_data:542784":{"__typename":"ModerationData","id":"moderation_data:542784","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:542784":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1470385"},"id":"message:542784","revisionNum":2,"uid":542784,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"AcceptedSolutionMessage:message:496689"},"conversation":{"__ref":"Conversation:conversation:496627"},"subject":"Re: Deleting computer folders from Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:542784"},"body":"

kristen3 or lusil im having the same issues and other programs are locked up

the replying person forwarded a nice article---unfortunately, it doesnt work

i cannot find any phone support and the sidebar administrative bars are nonexistant as well

VERY POOR EXPERIENCE WITH DROPBOX TO DATE---hoping not to be hacked or computer frozen at this point

BEWARE

all i want are MY files back noncorrupted

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Hello there,

Hope you are well.

I've been communicating with one of your help support but it's still not resolved and I urgently need to resolve it.

Dropbox is company account and I'm new to the company...connected to dropbox....then it automatically downloaded files to my laptop....didn't realise it...now my laptop space is full and can't work and save files into my laptop.

I was asked to sign out then I would be permanently disconnected from dropbox account. I don't want to be permanently disconnected. I just want to delete dropbox folder from my laptop BUT if I want to find files in dropbox, I can still sign in and look for the files BUT dropbox should not automatically download files again to my laptop.

Please assist the soonest possible since this back and forth messages with one of your support team has been going on since last week.

Thank you.

Best,

Sheila

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