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Forum Discussion
Deleted folders keep reappearing. What can I do?
I had this problem and putting a file in the folder did not resolve it, it immediately re-created the folder after I deleted it from the Finder (Mac 10.13.3). What did work was to choose Pause Syncin...
Many thanks to the Dropbox team - especially Walter for helping me resolve this issue. In my case one fo the 9 sharers of a top level folder was adding back a multi layered sub folder, containing no files, each time the administrator attempted to delete it. All sharers told me that they had attempted to delete the reappearing folder........drilling down by the DB team revealed the culprit who hadnt actually made an attempt to delete but merely said he had! Deletion done and all fixed.....woohoo, champagne celebration! but....
How do you fault find without using the DB team in this case? Two options: make use of Event History and Version History. Using event history showed where I had attempted to delete the folder but did not show who added it back. Version history would not have worked as it only applies to actual files and not folders (this folder structure contained no files). I would suggest adding in a file, delete the folder structure, if it all reappears then check the version history of the individual file - it should show you deleting it and then should reveal who is adding it back. Note the use of "should"! What seems clear is that there are numerous ways that this "reappearing ghost" problem can be solved. Perhaps DB could set up a really detailed help page, that can be easily found, that covers all the myriad permutations of this challenging problem.
Once again - big thank you to the DB team for their prompt and detailed assistance. GuyM
I'm experiencing this problem as well.
Jane
Dropbox Staff
Dropbox Staff
Hi Jane, I am reading through the responses where you have moved this post and I'm not seeing an answer to our problem? Please direct me to where they might be or if you can provide some assistance it would be greatly appreciated.
- Jane
Jane,
Thank you for your quick response. The link included that you would like me to review says Error (4xx) and directs me back to a general help page. Very frustrated we have been hung up on...or "accidently disconected" more than 8 times in the past month and the escalation team has stopped responding twice. Like I mentioned we have hundreds of files that have been deleted and keep being added that need to be cleaned up and thousands more files that need to be added. We are stuck here waiting for anyone to help so we can get this cleaned up before our busy time begins in 2 weeks.
Thank you
Lisa
