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alex b.35's avatar
alex b.35
Explorer | Level 4
9 years ago
Solved

deleted folder re appeared after a couple of years

Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Delete
restore
  • Ross_S's avatar
    Ross_S
    9 years ago

    Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.

     

    Will this affect my other files?
    The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.

     

    What if I don’t want these files or folders removed?
    While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.

     

    Do I need to do anything?
    We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.

     

    Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.

JasonW's avatar
JasonW
New member | Level 2
9 years ago

Hi All,  On the 18th Jan. approx 11:40 local time (Turkey), I had loads of old long-deleted files from 2011 mysteriously reappear in my Dropbox. Also, some updated files seem to have reverted to older versions of themselves. Does anyone know what's happening? I've since changed my password but this seems more like some strange system error.  There are no devices with these older versions that I know of and I use a Mac at home and a PC at work.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago
JasonW wrote:

Does anyone know what's happening?

Yes. The explanation has been posted in the very thread that you replied to. Read the entire thing and you'll have your answer.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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folder re appeared after a couple of years","id":"message:202656","revisionNum":3,"repliesCount":116,"author":{"__ref":"User:user:196245"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:202656"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:202656"},"body@stripHtml({\"truncateLength\":200})":" Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...","body@stringLength":"825","rawBody":"

Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted?

 

First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.

 

It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?

 

I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.

","kudosSumWeight":0,"postTime":"2017-01-18T03:27:21.066-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Delete","text":"Delete","time":"2020-04-16T05:31:32.857-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:restore","text":"restore","time":"2022-07-26T01:00:16.034-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:202656_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":59962},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:202656":{"__typename":"Conversation","id":"conversation:202656","solved":true,"topic":{"__ref":"ForumTopicMessage:message:202656"},"lastPostingActivityTime":"2022-07-26T03:20:07.867-07:00","lastPostTime":"2017-02-17T01:16:24.857-08:00","unreadReplyCount":116,"isSubscribed":false},"ModerationData:moderation_data:202656":{"__typename":"ModerationData","id":"moderation_data:202656","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:202656_3":{"__typename":"Revision","id":"revision:202656_3","lastEditTime":"2022-07-26T03:20:07.867-07:00"},"ForumReplyMessage:message:203059":{"__typename":"ForumReplyMessage","id":"message:203059","conversation":{"__ref":"Conversation:conversation:202656"},"author":{"__ref":"User:user:1850"},"revisionNum":1,"uid":203059,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: deleted folder re appeared after a couple of years","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:203059"},"parent":{"__ref":"ForumReplyMessage:message:203032"},"body":"
JasonW wrote:
\n

Does anyone know what's happening?

\n
\n

Yes. The explanation has been posted in the very thread that you replied to. Read the entire thing and you'll have your answer.

","body@stringLength":"264","rawBody":"
JasonW wrote:
\n

Does anyone know what's happening?

\n
\n

Yes. The explanation has been posted in the very thread that you replied to. Read the entire thing and you'll have your answer.

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Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.

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Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.

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What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.

\n

 

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Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.

\n

 

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Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.

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Hi All,  On the 18th Jan. approx 11:40 local time (Turkey), I had loads of old long-deleted files from 2011 mysteriously reappear in my Dropbox. Also, some updated files seem to have reverted to older versions of themselves. Does anyone know what's happening? I've since changed my password but this seems more like some strange system error.  There are no devices with these older versions that I know of and I use a Mac at home and a PC at work.

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Hi All,  On the 18th Jan. approx 11:40 local time (Turkey), I had loads of old long-deleted files from 2011 mysteriously reappear in my Dropbox. Also, some updated files seem to have reverted to older versions of themselves. Does anyone know what's happening? I've since changed my password but this seems more like some strange system error.  There are no devices with these older versions that I know of and I use a Mac at home and a PC at work.

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