You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
I just received an automated email from Dropbox Support outlining that the issue can be resolved using their self-serve help tools on the website. Furthermore, they then closed the help ticket. It's actually kind of insulting that the help request was even flagged for something like this, rather than reviewed by a human. What recourse do we have to obtain assistance on this? Do I have to spam Twitter with help messages?
Spamming in Twitter doesn't seem to be working either...
Ross_SDropbox Staff
Hi all,
Thanks for reporting the issues, appologies for any inconvience, I'm looking into this for you all right now. I'll either write to each of you individually or update the thread here.
Many thanks in advance!
- Thanks Ross. Please include me in your update if you update individually. This issue is very concerning.
- Rich
Super User II
A788286432 wrote:
What recourse do we have to obtain assistance on this?
Dropbox is already aware of the issue and is looking into it. Reply back to your ticket and include a link to this thread.
- Ross_S
A788286432 wrote:
I just received an automated email from Dropbox Support outlining that the issue can be resolved using their self-serve help tools on the website. Furthermore, they then closed the help ticket. It's actually kind of insulting that the help request was even flagged for something like this, rather than reviewed by a human. What recourse do we have to obtain assistance on this? Do I have to spam Twitter with help messages?
Hi,
Appologies for that, I'm looking into this right now.
Many thanks.
