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alex b.35's avatar
alex b.35
Explorer | Level 4
9 years ago
Solved

deleted folder re appeared after a couple of years

Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Delete
restore
  • Ross_S's avatar
    Ross_S
    9 years ago

    Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.

     

    Will this affect my other files?
    The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.

     

    What if I don’t want these files or folders removed?
    While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.

     

    Do I need to do anything?
    We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.

     

    Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.

wishu's avatar
wishu
New member | Level 2
9 years ago
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Hi! I have the same issue with my account, my Mac is downloading a lot of folders which are deleted 2 or 3 years ago and I don't know why I am downloading it again (and I don't know why Dropbox is still saving this files on his servers)...

 

I have checked my Activity History and I haven't any kind of "weird" activity. Also I had changed my passwords on my account.

JebOfTheValley's avatar
JebOfTheValley
New member | Level 2
9 years ago
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Same issue! 400+ folders and files that were deleted long ago started downloading to all my devices today. What gives? Also isn't this stuff supposed to be purged after 30 days? Is DropBox really keeping our files forever? Scary.

About Delete, edit, and organize

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b.35","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":10,"biography":null,"topicsCount":1,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-08-15T10:09:00.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:202656":{"__typename":"ForumTopicMessage","uid":202656,"subject":"deleted folder re appeared after a couple of years","id":"message:202656","revisionNum":3,"repliesCount":116,"author":{"__ref":"User:user:196245"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:202656"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:202656"},"body@stripHtml({\"truncateLength\":200})":" Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...","body@stringLength":"825","rawBody":"

Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted?

 

First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.

 

It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?

 

I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.

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Same issue! 400+ folders and files that were deleted long ago started downloading to all my devices today. What gives? Also isn't this stuff supposed to be purged after 30 days? Is DropBox really keeping our files forever? Scary.

","body@stringLength":"236","rawBody":"

Same issue! 400+ folders and files that were deleted long ago started downloading to all my devices today. What gives? Also isn't this stuff supposed to be purged after 30 days? Is DropBox really keeping our files forever? Scary.

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Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.

\n

 

\n

Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.

\n

 

\n

What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.

\n

 

\n

Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.

\n

 

\n

Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2017-01-22T13:22:37.002-08:00","lastPublishTime":"2017-01-23T11:40:55.100-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":49557},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:202656/message:203361","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1787","rawBody":"

Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.

\n

 

\n

Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.

\n

 

\n

What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.

\n

 

\n

Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.

\n

 

\n

Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.

","kudosSumWeight":4,"repliesCount":6,"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:203361_3"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:348546":{"__typename":"User","id":"user:348546","uid":348546,"login":"JebOfTheValley","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":2,"biography":null,"topicsCount":0,"kudosReceivedCount":5,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-18T07:46:50.967-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:202691":{"__typename":"ModerationData","id":"moderation_data:202691","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:202687":{"__typename":"ModerationData","id":"moderation_data:202687","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:348525":{"__typename":"User","id":"user:348525","login":"wishu","uid":348525,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-18T07:04:07.141-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:202687":{"__typename":"ForumReplyMessage","id":"message:202687","revisionNum":1,"uid":202687,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:202656"},"subject":"Re: deleted folder re appeared after a couple of years","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:202687"},"body":"

Hi! I have the same issue with my account, my Mac is downloading a lot of folders which are deleted 2 or 3 years ago and I don't know why I am downloading it again (and I don't know why Dropbox is still saving this files on his servers)...

 

I have checked my Activity History and I haven't any kind of \"weird\" activity. Also I had changed my passwords on my account.

","body@stringLength":"391","rawBody":"

Hi! I have the same issue with my account, my Mac is downloading a lot of folders which are deleted 2 or 3 years ago and I don't know why I am downloading it again (and I don't know why Dropbox is still saving this files on his servers)...

 

I have checked my Activity History and I haven't any kind of \"weird\" activity. Also I had changed my passwords on my account.

","author":{"__ref":"User:user:348525"},"isEscalated":null,"postTime":"2017-01-18T07:10:06.401-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":1,"repliesCount":5,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:202687_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5596},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:202691_1":{"__typename":"Revision","id":"revision:202691_1","lastEditTime":"2017-01-18T07:49:09.432-08:00"},"QueryVariables:ReplyList:message:662587:1":{"__typename":"QueryVariables","id":"ReplyList:message:662587:1","value":{"id":"message:662587","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039687520":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039687520","value":{"altText":"{login}'s 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folder","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:662581"},"body":"

Hi Jay,

 

Thank you for your prompt response.

 

According to the automated message sent by Dropbox, my account was suspended by my administrator, and I have not received any notification of my account being deleted. All my files started to be deleted from my computer as soon as I received that notification. What's even more concerning is that all the shared folders I created were removed from all computers of the members with whom I shared those folders, most likely due to my account suspension.

 

Currently, my Dropbox administrator is accusing me to delete those files when I did not take any such action. This situation is causing me a great deal of concern, and I'm uncertain of how to proceed. Can you please provide me with any guidance or support to address this issue?

","body@stringLength":"839","rawBody":"

Hi Jay,

 

Thank you for your prompt response.

 

According to the automated message sent by Dropbox, my account was suspended by my administrator, and I have not received any notification of my account being deleted. All my files started to be deleted from my computer as soon as I received that notification. What's even more concerning is that all the shared folders I created were removed from all computers of the members with whom I shared those folders, most likely due to my account suspension.

 

Currently, my Dropbox administrator is accusing me to delete those files when I did not take any such action. This situation is causing me a great deal of concern, and I'm uncertain of how to proceed. Can you please provide me with any guidance or support to address this issue?

","kudosSumWeight":0,"repliesCount":8,"postTime":"2023-02-23T02:33:50.805-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:662581_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3450},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:662587":{"__typename":"ForumReplyMessage","id":"message:662587","customFields":[],"revisionNum":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:330248"},"uid":662587,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"conversation":{"__ref":"Conversation:conversation:662523"},"subject":"Re: My Dropbox Account has been suspended and my team cannot access to my shared folder","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:662587"},"body":"

If your account has been suspended by the team admin, there is nothing you can do to reactivate it, since you're only a team member. 

\n

 

\n

Only the team admin can reactivate your account from their end using the steps I previously mentioned in my earlier post.

","body@stringLength":"288","rawBody":"

If your account has been suspended by the team admin, there is nothing you can do to reactivate it, since you're only a team member. 

\n

 

\n

Only the team admin can reactivate your account from their end using the steps I previously mentioned in my earlier post.

","kudosSumWeight":0,"repliesCount":7,"postTime":"2023-02-23T02:36:32.469-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:662587_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3455},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:662581"},"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NjI4MzAsNjYyODMw","node":{"__ref":"ForumReplyMessage:message:662830"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer 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My Dropbox Account has been suspended and my team cannot access to my shared folder","moderationData":{"__ref":"ModerationData:moderation_data:662830"},"body":"

Hi Jay,

Thank you once again for your prompt responses.

 

I totally understand. But in my case, I do not intend to have my Dropbox account reactivated, what I would like is for other team members to have access to the folders and files that I have created. But due to the suspension of my Dropbox account, all those folders disappeared from the computers of the other team members.

 

Is there a way to keep those folders accessible without needing to reactivate my Dropbox account?

 

Eladio

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Hi eladioroos78, based on what you mentioned about your suspension, it sounds like the admin that suspended you chose to delete files from any devices you may be signed into.

\n

 

\n

In this case, the best thing they can do is contact our support directly since they're on a paid team, in order for our agents to see what they can do, in order to retrieve any missing files. 

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Dear Megan,

 

Thank you for your response. Unfortunately, I cannot contact Technical Support because my business account has been suspended. I have tried to find a way to contact Technical Support using my personal account, but I have not been successful in doing so.

 

Regarding the accusations made by my employer, I strongly believe that the files have not been deleted. They were only removed from the computers of the users with whom I shared those files (which was the entire organization) when my account was suspended. I would like to request guidance on how to request an audit in the Dropbox History to clear up all of these misunderstandings.

 

Can you please advise me on the best way to proceed and speak directly with Technical Support?

 

Thank you for your help and support during this difficult time.

Best regards,

Eladio

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Dropbox is supposed to be erasing forever deleted files that's older than 30 days on a few account. Where did all this data come from? This means that potentially they can store anything for ever and this makes you think...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2017-01-23T00:07:59.265-08:00","lastPublishTime":"2017-01-23T00:07:59.265-08:00","metrics":{"__typename":"MessageMetrics","views":18972},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:202656/message:203413","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDIwMzQzNiwyMDM0MzY","node":{"__ref":"ForumReplyMessage:message:203436"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"266","rawBody":"Indeed; this is what also makes me wonder. Dropbox is supposed to be erasing forever deleted files that's older than 30 days on a few account. Where did all this data come from? This means that potentially they can store anything for ever and this makes you think...","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:203413_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:203436":{"__typename":"ModerationData","id":"moderation_data:203436","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:203436":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:203436","revisionNum":1,"uid":203436,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:203413"},"conversation":{"__ref":"Conversation:conversation:202656"},"subject":"Re: deleted folder re appeared after a couple of years","moderationData":{"__ref":"ModerationData:moderation_data:203436"},"body":"
thanar wrote:
Dropbox is supposed to be erasing forever deleted files that's older than 30 days on a few account. Where did all this data come from?
\n

That has already been addressed in this thread. On this very page, in fact...

\n

 

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thanar wrote:
Dropbox is supposed to be erasing forever deleted files that's older than 30 days on a few account. Where did all this data come from?
\n

That has already been addressed in this thread. On this very page, in fact...

\n

 

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