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alex b.35

Explorer | Level 4

9 years ago

Solved

deleted folder re appeared after a couple of years

Delete

restore

Rich
4 years ago
devynosborne wrote:

But this page confuses me about whether a Plus account can be linked with a Professional account, or if it has to be a Business Standard.

While Professional is considered a business account, it's an individual account, just like the Basic and Plus accounts. Account linking can only be done with a team plan, which would be Business Standard or Business Advanced. You can't link a Plus and Professional account.

I believe I read there are actually two different Dropbox folders (presumably labeled appropriately) that otherwise behave like a normal personal one. That would be ideal.

That's correct. The existing personal account would have its folder renamed to Dropbox (Personal) and the Business account would be in a folder called Dropbox (Team Name), where Team Name is the name you give to the Business team.

wishu

New member | Level 2

9 years ago

Hi! I have the same issue with my account, my Mac is downloading a lot of folders which are deleted 2 or 3 years ago and I don't know why I am downloading it again (and I don't know why Dropbox is still saving this files on his servers)...

I have checked my Activity History and I haven't any kind of "weird" activity. Also I had changed my passwords on my account.

JebOfTheValley
New member | Level 2
9 years ago
Same issue! 400+ folders and files that were deleted long ago started downloading to all my devices today. What gives? Also isn't this stuff supposed to be purged after 30 days? Is DropBox really keeping our files forever? Scary.
- thanar
  New member | Level 2
  9 years ago
  Indeed; this is what also makes me wonder. Dropbox is supposed to be erasing forever deleted files that's older than 30 days on a few account. Where did all this data come from? This means that potentially they can store anything for ever and this makes you think...
  - Rich
    Super User II
    9 years ago
    thanar wrote:
    Dropbox is supposed to be erasing forever deleted files that's older than 30 days on a few account. Where did all this data come from?
    
    That has already been addressed in this thread. On this very page, in fact...
    
    https://www.dropboxforum.com/t5/Missing-files-and-folders/deleted-folder-re-appeared-after-a-couple-of-years/m-p/203016/highlight/true#M8819
JasonW
New member | Level 2
9 years ago
Hi All, On the 18th Jan. approx 11:40 local time (Turkey), I had loads of old long-deleted files from 2011 mysteriously reappear in my Dropbox. Also, some updated files seem to have reverted to older versions of themselves. Does anyone know what's happening? I've since changed my password but this seems more like some strange system error. There are no devices with these older versions that I know of and I use a Mac at home and a PC at work.
- Rich
  Super User II
  9 years ago
  JasonW wrote:
  
  Does anyone know what's happening?
  
  Yes. The explanation has been posted in the very thread that you replied to. Read the entire thing and you'll have your answer.

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folder re appeared after a couple of years","id":"message:202656","revisionNum":3,"repliesCount":116,"author":{"__ref":"User:user:196245"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:202656"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:202656"},"body@stripHtml({\"truncateLength\":200})":" Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...","body@stringLength":"825","rawBody":"

Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted?

First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.

It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?

I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.

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First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.

It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?

I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.

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I have checked my Activity History and I haven't any kind of \"weird\" activity. Also I had changed my passwords on my account.

","body@stringLength":"391","rawBody":"

I have checked my Activity History and I haven't any kind of \"weird\" activity. Also I had changed my passwords on my account.

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Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.

Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.

What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.

Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.

Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.

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deleted folder re appeared after a couple of years","moderationData":{"__ref":"ModerationData:moderation_data:202691"},"body":"

Same issue! 400+ folders and files that were deleted long ago started downloading to all my devices today. What gives? Also isn't this stuff supposed to be purged after 30 days? Is DropBox really keeping our files forever? Scary.

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thanar wrote:
Dropbox is supposed to be erasing forever deleted files that's older than 30 days on a few account. Where did all this data come from?

That has already been addressed in this thread. On this very page, in fact...

https://www.dropboxforum.com/t5/Missing-files-and-folders/deleted-folder-re-appeared-after-a-couple-of-years/m-p/203016/highlight/true#M8819

Hi All, On the 18th Jan. approx 11:40 local time (Turkey), I had loads of old long-deleted files from 2011 mysteriously reappear in my Dropbox. Also, some updated files seem to have reverted to older versions of themselves. Does anyone know what's happening? I've since changed my password but this seems more like some strange system error. There are no devices with these older versions that I know of and I use a Mac at home and a PC at work.

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JasonW wrote:
\n
Does anyone know what's happening?
\n

Yes. The explanation has been posted in the very thread that you replied to. Read the entire thing and you'll have your answer.

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