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Forum Discussion
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
I installed dropbox earlier tonight and I allowed it to do a full sync with my local folder. When I checked it out as it was close to finishing I found 2 extra folders in there.
They are so old I initially didn't even recognize them. Took me a couple of minutes to realize they're a couple of folders with project files from about 6-7 years ago, so extremely old.
I checked the event viewer and it tells me that I added those 2 folders 47 minutes ago ( about the time when I started dropbox after I installed it ).
Has this happened to anyone else ? I assume there's nothing to worry about but the whole thing just seemed somewhat surreal initially to be honest.
- Rich
Super User II
Was there an existing Dropbox folder already on that computer from a previous installation? If so, when you linked the computer to your account it may have reused the existing folder and anything in it would have been uploaded to your Dropbox account as if it were new.- no, definitely not. i haven't had those files in any computer of mine since ... 6-7 years ago when the project ended.
- Rich
They were either on the computer or still in your account. There's no way for old files to just reappear unless they still existed on a device that was linked back to your account.
Look at the previous version information for one of the files and it will tell you the account and computer that it originated from.
