You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
'Couldn't delete item' - I can't delete any folder or file or change how has access to anything
Afternoon
I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'
I also get an error when trying to remove access to some on a file.
Any help would be appreciated.
Thanks
Matt
- Nancy
Dropbox Staff
Welcome to the Community, Matt Busfield!
Just to clarify, are you receiving this error message only for a specific file, or multiple ones?
Is this happening for a personal file that you created on your Dropbox account or a shared one instead?
Let me know, and we’ll take it from there.
Hi Nancy
Thanks for the reply. It is happening on all files / folders. Even ones I have created and not shared with anyone.
Regards
Matt
- Nancy
Thanks for that, Matt!
Out of curiosity, do you currently have the desktop app installed on your device? If yes, I’d like you to try and delete a file from there and let me know if any type of error message pops up.
Other than that, can you also switch web browsers, and see if the error persists?
I have a similar issue to this post: https://www.dropboxforum.com/t5/Delete-edit-and-organize/Couldn-t-delete-item-I-can-t-delete-any-folder-or-file-or-change/m-p/686574#M39290
I am trying to delete an entire folder with many subfolders/files. Deleting the main folder says there are too many files to delete, try deleting with fewer files. If I navigate down to a subfolder with two files (each ~100 bytes), it still says too many files. If I try to delete a single file, I get the error "Couldn't delete 1 file".This is on the website in AllFiles. I have never synced this folder to my computer that I am trying to delete. It is not shared with anyone and says "Only you" in "Who can access". I do not have the mobile app. I have tried deleting the files/folders in Firefox and Chrome.
Some of the folders I am able to delete, but for the majority of them, I get the error messages above.
Oddly, after an hour it works. But shortly afterwards I get the error again.
- Nancy
Thanks for bringing this to our attention, tyeik.
Can you please try to clear the cache of your main browser, and check for any pending updates that need to be installed/make sure you’re using the latest browser version?
Also, it’d help if you restored your browser to its default settings and disabled any browser plugins.
