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chrisjorg's avatar
chrisjorg
Explorer | Level 3
9 months ago

Collaborator Word edits lost, version history does not show them editing

Hi 

I created a shareable link for my collaborators to look at a Word document and add some edits. I have used Dropbox on multiperson collaborations before, and did not think there would be an issue. 

 

 

I clicked on the link I sent him , and saw his feedback (0.8 pages of text). I had my own version of the document open in local Word format. I must have clicked save, and closed the Chrome browser containing his edits. 5 min later, I looked for his edits, "gone". Support opened a ticket, but I was surprised I see no conflicted versions despite someone else working on it, version history shows NOTHING except my changes. SO BAD. What the hell. I'm quitting Dropbox if this does not get fixed. I am now embarrassed to ask my collaborator to re-add these things. 

  • Hi chrisjorg, thanks for bringing this to our attention.

     

    Just for clarification, what kind of shared link to the file did you create for them to edit the file?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi chrisjorg, thanks for bringing this to our attention.

     

    Just for clarification, what kind of shared link to the file did you create for them to edit the file?

     

    This will help me to assist further!

    • chrisjorg's avatar
      chrisjorg
      Explorer | Level 3

      In Dropbox for Mac, I right click on the word file, under the Dropbox badge "Share file". Enable editing for all who have the link. He then edited in Word for the Web. Still, this is BAD. How am I supposed to know if my collaborator follows good practices. Google docs has instantaneous version edits. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        If a file is edited in Word for the Web, then it would be edited and saved almost immediately. 

         

        Have you previously had conflicted copies when the same file with your collaborator was opened at the same time?

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