We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Clara84's avatar
Clara84
Explorer | Level 4
7 years ago

Cannot see a folder I accepted invitation to

Hello,   I accepted an invitation to a folder and cannot see it in either my browser dropbox or my desktop dropbox. Any ideas?
Delete
Restore
Shared Folders
Web
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there Clara84! I just wanted to add to what Mark has mentioned and just make sure we have covered all ground: have you added the shared folder by following one of the following two options.
     
    To add a shared folder to your Dropbox account through the Sharing tab:
    1. Sign in to dropbox.com.
    2. Click Files.
    3. Select Sharing.
    4. Find the shared folder you want to access and click on the … (ellipsis) icon and select Add.
    To add a shared folder to your Dropbox account from your notifications on dropbox.com:
    1. Sign in to dropbox.com.
    2. Click the notification (bell) icon.
    3. Click Add to Dropbox under the shared folder you want to access.
    If this doesn’t help and you’re still encountering some trouble with this, due to account-specific and sensitive info that’s required, I’d recommend moving this discussion to email. Let me know of any update on the matter and I’ll make sure to get back to you as soon as possible. 
     
    Thanks in advance! :grinning:
Clara84's avatar
Clara84
Explorer | Level 4

Yes, it is the correct email address, the same address I accepted all of my other folders from. I still cannot see it. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there Clara84! I just wanted to add to what Mark has mentioned and just make sure we have covered all ground: have you added the shared folder by following one of the following two options.
 
To add a shared folder to your Dropbox account through the Sharing tab:
  1. Sign in to dropbox.com.
  2. Click Files.
  3. Select Sharing.
  4. Find the shared folder you want to access and click on the … (ellipsis) icon and select Add.
To add a shared folder to your Dropbox account from your notifications on dropbox.com:
  1. Sign in to dropbox.com.
  2. Click the notification (bell) icon.
  3. Click Add to Dropbox under the shared folder you want to access.
If this doesn’t help and you’re still encountering some trouble with this, due to account-specific and sensitive info that’s required, I’d recommend moving this discussion to email. Let me know of any update on the matter and I’ll make sure to get back to you as soon as possible. 
 
Thanks in advance! :grinning:
  • Clara84's avatar
    Clara84
    Explorer | Level 4
    7 years ago

    Thanks so much Lusil, that fixed it! I found it in the Sharing folder– the first time I tried to add it it told me the operation couln't be completed, but I refreshed the page and tried again and it worked. Finally!

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Glad to hear that resolved your concern, thanks for keeping me in the loop, Clara84!
       
      If you have any other questions, you know where to find us. In the mean time, have a wonderful day ahead! :sunglasses:

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!