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Clara84's avatar
Clara84
Explorer | Level 4
7 years ago
Solved

Cannot see a folder I accepted invitation to

Hello,   I accepted an invitation to a folder and cannot see it in either my browser dropbox or my desktop dropbox. Any ideas?
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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there Clara84! I just wanted to add to what Mark has mentioned and just make sure we have covered all ground: have you added the shared folder by following one of the following two options.
     
    To add a shared folder to your Dropbox account through the Sharing tab:
    1. Sign in to dropbox.com.
    2. Click Files.
    3. Select Sharing.
    4. Find the shared folder you want to access and click on the … (ellipsis) icon and select Add.
    To add a shared folder to your Dropbox account from your notifications on dropbox.com:
    1. Sign in to dropbox.com.
    2. Click the notification (bell) icon.
    3. Click Add to Dropbox under the shared folder you want to access.
    If this doesn’t help and you’re still encountering some trouble with this, due to account-specific and sensitive info that’s required, I’d recommend moving this discussion to email. Let me know of any update on the matter and I’ll make sure to get back to you as soon as possible. 
     
    Thanks in advance! :grinning:
Clara84's avatar
Clara84
Explorer | Level 4
7 years ago

Does not have any reference to me accepting invitation. My manager can see that I have access to the folder. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 years ago
Are you sure you are using the right account?

Check that the email address he sent your invite to is EXACTLY the same as the one you are using now.
  • Clara84's avatar
    Clara84
    Explorer | Level 4
    7 years ago

    Yes, it is the correct email address, the same address I accepted all of my other folders from. I still cannot see it. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hi there Clara84! I just wanted to add to what Mark has mentioned and just make sure we have covered all ground: have you added the shared folder by following one of the following two options.
       
      To add a shared folder to your Dropbox account through the Sharing tab:
      1. Sign in to dropbox.com.
      2. Click Files.
      3. Select Sharing.
      4. Find the shared folder you want to access and click on the … (ellipsis) icon and select Add.
      To add a shared folder to your Dropbox account from your notifications on dropbox.com:
      1. Sign in to dropbox.com.
      2. Click the notification (bell) icon.
      3. Click Add to Dropbox under the shared folder you want to access.
      If this doesn’t help and you’re still encountering some trouble with this, due to account-specific and sensitive info that’s required, I’d recommend moving this discussion to email. Let me know of any update on the matter and I’ll make sure to get back to you as soon as possible. 
       
      Thanks in advance! :grinning:
      • Clara84's avatar
        Clara84
        Explorer | Level 4
        7 years ago

        Thanks so much Lusil, that fixed it! I found it in the Sharing folder– the first time I tried to add it it told me the operation couln't be completed, but I refreshed the page and tried again and it worked. Finally!

         

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