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Forum Discussion
Cannot Delete Backup
I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
- Hi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
I can't delete a backup of a computer running Windows in which I removed Dropbox.
I've checked and the computer is no more linked but when I want to remove the backup it keeps saying to unlink my device.
Is the device still listed on this page?
If so, you'll need to click the little trash icon in the righthand column to unlink the device from your account.
No, it isn't, I had already checked that.
- Megan
Dropbox Staff
Hi lujop, happy Monday!
In order for you to be able to remove the Computer backup folder, you'd need to first follow these steps in order to disable it. You might need to re-install the app too.
Do you have access to the device while we speak?
Let me know more!
