We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
LutherH
4 years agoNew member | Level 2
Cannot Delete Backup
I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
- 4 years agoHi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
RB2022
Explorer | Level 3
I created an account for ad hoc purposes. I did not intend to have my computer files backed up, and did not ask it to do that. Then I got a popup saying that the 2GB was full. How do I delete the data from my account? Thank you.
Megan
3 years agoDropbox Staff
Hi RB2022, welcome to our Community!
It seems you're referring to our Computer backup feature, right?
You can find the steps for how to disable it in this Help Center article.
If you have any other questions, don't hesitate.
It seems you're referring to our Computer backup feature, right?
You can find the steps for how to disable it in this Help Center article.
If you have any other questions, don't hesitate.
- RB20223 years agoExplorer | Level 3
Hi Megan --
I am not seeing the backup tab in preferences. Note -- I am using Windows 7.
Thank you.
RB2022
- Megan3 years agoDropbox StaffThank you for reaching back to me, I hope you enjoyed your weekend! RB2022
Feel free to send me a screenshot, of what you see on your end in order for us to look into this.
Thanks!- RB20223 years agoExplorer | Level 3
Hi Megan --
Two screenshots below. The first is within the Computer Backup instructions page, which refers one to to the "backup" tab therein. I don't see that.
The second is within preferences, and for Windows you can see that there is no reference to a backup tab. Would you please send me the specific instructions on how to delete the backup, and/or delete my files from Dropbox?
Thank you.
Rob
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!