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Forum Discussion
Cannot change name on file inside synced Dropbox folder on my Windows
Hello, my customer cannot change name on a file on his computer locally, this is inside the synced Dropbox folder, but he can change the name of the file online in the cloud plattform for Dropbox, but not locally in his synced folder, however he can still move the file out from the synced folder to his desktop, and can change the name, move the file back to the synced Dropbox folder and that works, but still cant change name inside the Dropbox folder and to what I can see, this member has edit rights on these files and the folder which holds the files.
Anyone has a solution for this? So my customer can start changing name on said files? And the change isn't something like a certain symbol that is not allowed, it's just anychange, add an "b" anywhere in the name or delete a letter, whatever, nothing works.
- Jay
Dropbox Staff
Hi Josefm, thanks for bringing this to our attention.
If the user has edit access to a file, they should be able to change the filename.
Could you attach a screenshot showing the exact error they get when trying to change the filename on the computer?
This will help me to assist further!
There is no error, when you change the name, either by going into properties and changing name in there, or just right click the file > Change name, you change the name, for example you add a "1" to the file name, press enter and it simply reverts back, no error message nothing, just to clarify further.
Let's say I have a file called Rapport2023.pdf, I want to change the name to Rapport2023January.pdf, I press "Change name" write Rapport2023January.pdf and press enter, nothing happens, it simply reverts back to Rapport2023.pdf without prompting anything, no error message, nothing.
And remember, we can change the name just fine up in the cloud, or if we move out the file out of the local Dropbox folder to the PC desktop, but not while the file is inside the local Dropbox folder.
- Jay
If you quit the Dropbox desktop application entirely, are you able to rename the file?
What if you move the file to another folder, can it be renamed that way?
