We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ScottPhoto's avatar
ScottPhoto
New member | Level 2
4 months ago

Can I restore files that were deleted more than 30 days ago?

Quite a few years ago I visited South America and had the most amazing time of my life. I discovered my love for photography there and I had thousands of cherished photos on dropbox.
Finances haven't been great over the last couple of years, and I couldn't justify or afford to keep my dropbox account, so I tried to download and move everything to my hard drive. The basic account couldn't store all my original files so I had to delete them, but now I have just found out that I didn't transfer my South America Photos. :'(
This is over 30 days ago, so I can't recover them myself from the deleted tab.


All those important sites, places and people I will never visit or see again, gone.

Is there any chance, that Dropbox could still recover that one file somehow? I would pay to get them back if I need to.

Delete
Restore
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Sorry to hear about your photos, ScottPhoto.

     

    I'm afraid that even if you upgraded your account, you wouldn't be able to restore the photos, if they were deleted more than 30 days ago.

     

    How long ago were they deleted?

     

    Thanks.

    • ScottPhoto's avatar
      ScottPhoto
      New member | Level 2
      4 months ago
      Well over 30 days ago, unfortunately.
      I only realized because I wanted to take another look over them. 😞
  • rh2284's avatar
    rh2284
    New member | Level 2
    3 months ago

    I have Dropbox Plus account and have deleted an excel file about 6 weeks ago - and it looks like the longest back up search i can do is one month. is there a way of retrieving this file???

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey @rh2284, thanks for posting your question to the Dropbox Community.

       

      I'm afraid that if the file was deleted more than 30 days ago, it cannot be recovered.

       

      If you'd like us to take a closer look, by providing specific info pertaining to this file, I can send you an email.

       

      Let me know.

  • Gertb's avatar
    Gertb
    New member | Level 2
    2 months ago

    I have deleted videos and pictures for 1.5 month ago and i have basic. can i get these files back in anyway?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi there, Gertb, and thanks for reaching out to us.

       

      Sorry to hear about your files; not sure if there's something that can be done, to be honest.

       

      Are you able to see the files in question in your events page perhaps?

      • Gertb's avatar
        Gertb
        New member | Level 2
        2 months ago

        Yes i can see them there. but when i click on them they will not open.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!