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Forum Discussion

ScottPhoto's avatar
ScottPhoto
New member | Level 2
6 months ago

Can I restore files that were deleted more than 30 days ago?

Quite a few years ago I visited South America and had the most amazing time of my life. I discovered my love for photography there and I had thousands of cherished photos on dropbox. Finances haven'...
Delete
Restore
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, Gertb, and thanks for reaching out to us.

 

Sorry to hear about your files; not sure if there's something that can be done, to be honest.

 

Are you able to see the files in question in your events page perhaps?

Gertb's avatar
Gertb
New member | Level 2
3 months ago

Yes i can see them there. but when i click on them they will not open.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Gertb, can you send over a screenshot of what you see perhaps?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago
    Gertb wrote:

    Yes i can see them there. but when i click on them they will not open.

    Events shows things for 180 days (or longer on paid accounts). However, restores and rollbacks are only for 30 days on free accounts and it isn't possible to extend this by paying now

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