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Forum Discussion
treytyler
2 months agoExplorer | Level 3
All folders and files completely missing from my account.
I went to login three days ago to the app on my phone and was prompted to login. I logged in and discovered that every single folder and file that I have saved in my Dropbox account was missing. My Plus plan was also reset to the Basic plan. Can anyone help me with this? I've had a Plus plan for over 3 years and so I'm baffled by this.
- maher1982Super User
Hi, is it possible that you have another Dropbox account with all the files on it?
Maybe you're using a different Dropbox account?
- treytylerExplorer | Level 3Hi I’m 100% sure the account is with this email address.
- MarkSuper User II
What is www.dropbox.com/events showing?
When you say you have plus have you checked what it says if you credit card look up? https://help.dropbox.com/billing/find-credit-card-charge
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