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Forum Discussion
All folders and files completely missing from my account.
I went to login three days ago to the app on my phone and was prompted to login. I logged in and discovered that every single folder and file that I have saved in my Dropbox account was missing. My P...
maher1982
Super User
Super UserHi, is it possible that you have another Dropbox account with all the files on it?
Maybe you're using a different Dropbox account?
Hi I’m 100% sure the account is with this email address.
- Mark
Super User II
What is www.dropbox.com/events showing?
When you say you have plus have you checked what it says if you credit card look up? https://help.dropbox.com/billing/find-credit-card-charge
Events link is showing that I just signed up for Dropbox (which is when the issue started).
The Billing link shows that the account is linked to the same email address. It also shows I've been paying for Plus up until 3/1, at which point I was refunded the monthly amount which is when the issue started. So strange...- Megan
Dropbox Staff
Hey treytyler, thanks for posting here!
If your events page shows that you signed up for Dropbox when you first noticed this behavior, then it's most likely a new account.
As for the files, when was the last time you saw your content in your account online?
Do you have another email address that you can use, in order to check for any Dropbox-related emails there?
Keep me posted!
