You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

FrancisBacon's avatar
FrancisBacon
Explorer | Level 4
5 years ago

Windows File Explorer Dropbox Folder failing to open some files

Hi My employer uses dropbox as a shared drive, and has done so successfully for several years. However I've just started, and have run into an issue where many files are not openable via the window...
Desktop
Download
Error Messages
sort
Sync
Third Party Integrations
FrancisBacon's avatar
FrancisBacon
Explorer | Level 4

Hi Walter

Thanks for responding

1. the dropbox icon says up to date

2. when I right-click the folder -> smartsync, there's a green tick next to 'local'

3.

Dropbox Icons - Copy.PNG

Thanks for your help!

  • FrancisBacon's avatar
    FrancisBacon
    Explorer | Level 4
    5 years ago

    Hi Walter

    It was the admin rights issue affecting syncing. I got my IT department to install it as an admin and everything appears to be working properly now

     

    Thanks for your time!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for keeping me in the loop Francis; I'm glad to hear it's sorted now. 

      Should you ever come up with a Dropbox question, please feel free to nudge us here.

      Have a lovely week! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!