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Forum Discussion

GMo1's avatar
GMo1
Helpful | Level 5
6 years ago

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
Download
Sync
  • Mark's avatar
    Mark
    6 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there michael J.30,

Thanks for the descriptive post regarding the investigation you've carried out - awesome work! 

In order to further troubleshoot, could you please try previewing your file(s) in incognito/private browser mode and ensure that you're not running any third party browser extensions? 

Let me know what you find!

GMo1's avatar
GMo1
Helpful | Level 5
6 years ago
I've tried the "private" mode in browsers.No change at all.

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