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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi everyone,

 

Could you please confirm if this issue is still happening? 

 

The team believes it has been resolved, and we just want to double-check. 

 

Thanks

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
27 days ago

Hello,

I am still having issues with the transcript. I hope this can get corrected because i am behind on my classwork. Thanks for looking into this matter. 

Cameron

 

 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi everyone


    Our team has investigated the issue and confirmed that it's now resolved. 

     

    Can you let us know if it's working for you too?  

    • Cameron McIntosh's avatar
      Cameron McIntosh
      Explorer | Level 3
      24 days ago

      Hi Pedro,

       

      I am still having issues and i am still getting the same error message. I have tried on google chrome and Microsoft edge and its still not working. I am hoping your team can help because I am behind on classwork.

       

       

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        23 days ago

        Hi Cameron McIntosh,

         

         

        Thanks for getting back to us quickly. 

         

        We will check this with the team.

         

        We will get back to you once we hear back from them.

         

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