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Forum Discussion
Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?
Error message states "Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?"
It has not been moved, renamed or deleted. Not all Excel files are affected but this i...
I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!
I'm certainly aware Dropbox does not support 3rd party software but I thought this forum was for assistance to my issues!!! I have responded via email.
But, do you have any idea why the file I cannot open on Dropbox is perfectly fine when copied and pasted to a file on my local drive? That DOES sound like a Dropbox issue to me. And it's not all Excel files, it is just a few.
I had this exact issue. It was not the 3rd party software or the path name. This was what finally resolved it:
"If you’re in a Dropbox Business team, you most likely have Smart Sync enabled. If this is true, the files you're trying to open could be marked as online-only, and there isn’t enough time for the file to download from the site to open it, which could result in this error.
Mark the files as local.
