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PKS2000's avatar
PKS2000
Explorer | Level 4
7 years ago

Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?

Error message states "Sorry, we could not find <filename>.  Is it possible it was moved, renamed or deleted?" It has not been moved, renamed or deleted.  Not all Excel files are affected but this i...
Desktop
Error Messages
Microsoft Office
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Third Party Integrations
  • STEVEDEL248's avatar
    STEVEDEL248
    7 years ago

    I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Phil (PKS2000), welcome to our forum! 

I’m assuming that these files you’re trying to open are in your Dropbox. 

How are you attempting to open these files? 
If you go to your Dropbox, are these files there? 
If you go to the files in your Dropbox, can you open them from there? 

Let me know, and we’ll go from there.
Cheers! 
  • PKS2000's avatar
    PKS2000
    Explorer | Level 4
    7 years ago

    Yes, the files are in Dropbox.

    I am attempting to open files that have been synced and are available to me through the "library tree" on the left side of my files on "This PC" folder.

    Other members of the workgroup can access the same files.

    All the other Excel files I've been working with have been opening until I came to this particular folder.

    In an online chat with Dropbox support, I was informed that the error message indicated a software conflict and Dropbox will not provide support for 3rd party software conflicts, and I understand that.  If I have some conflict that prevents me from opening 2 Excel files in one folder through my "Dropbox Drive" I'd like to fix it.  I can't be the only one who has experienced the issue and if there's some suggestion for a fix, I would like to try it.

    Thanks for the reply, Sanchez....any ideas?

    Phil

    • PKS2000's avatar
      PKS2000
      Explorer | Level 4
      7 years ago

      I've been experimenting....I can copy the file and put it on my harddrive and the file will open.  When I replace the file on Dropbox, the files will not open for all 3 of my computers.

      Also, others in my workgroup only access files through the Dropbox website, not through a "drive" on their computers.  I just found that out and that is how they access the files.

      Microsoft 365 "spanked my hand" when I tried to open on these files on the website and admonished that I cannot use my version of 365 to open files in a business account.  But, I know that's not my problem while using the Dropbox "drive" because all other files open just fine.

      I can preview the files, tho, but I cannot edit the preview.

      Thanks again,

      Phil

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey again, PKS2000, 

        Yeah, we tend to not troubleshoot issues that involve 3rd-party applications. However, if I were you, I would reply back to your support ticket with the latest info you’ve mentioned here, as this deserves another look by one of our specialists.

        Cheers!  

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